Privacy Policy

1. Who we are

Anotivo WMS is a warehouse management service operated by Anotivo ("Anotivo", "we", "us"). We are the controller of the account and technical data described below. For the operational records your company enters — products, locations, stock, lots, orders, customers and employees — your company is the controller and we act as its processor.

2. Data we process

• Account data: company name, subdomain, administrator name, email address and password (stored hashed).
• User data: names, email addresses, employee codes, hashed access PINs and QR login tokens, roles and warehouse assignments.
• Operational data you enter: products, suppliers, customers, locations, inventory, lot and expiry data, orders, shipments, counts, transfers and document journals.
• Billing data: plan, invoices and payment references. Card data is handled by the payment provider (MAIB); we do not store card numbers.
• Technical data: IP address, browser type, timestamps, session identifiers and security logs.

3. Purposes and legal bases

We do not use your data for advertising and we do not sell personal data.

• Providing the service and your account — performance of a contract.
• Securing the service, preventing abuse and debugging — our legitimate interests.
• Invoicing, tax and accounting — a legal obligation.
• Answering support requests — contract or legitimate interests.

4. Cookies

We use only a necessary session cookie (to keep you signed in) and store your language choice in that session. No advertising, analytics or cross-site tracking cookies are set.

5. Retention

Account data is kept while the account is active and for 30 days after closure so you can export it. Invoices are kept for the period required by tax law. Security logs are kept for up to 12 months. After these periods the data is deleted or irreversibly anonymised.

6. Sharing

We share data only with providers that help us run the service: hosting, the payment provider (MAIB), email delivery and professional advisers, under contracts that require confidentiality and security. We do not sell personal data. We may disclose data where the law requires it.

7. International transfers

Where a provider processes data outside the European Economic Area, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

8. Security

We use HTTPS, hashed passwords and PINs, tenant isolation, access controls and backups. No system is perfectly secure; if a breach affects your data we notify you and the competent authority as required by law.

9. Your rights

You may request access, rectification, erasure, restriction, portability or object to processing, and withdraw consent where processing is based on it. Contact support@anotivo.eu; we answer within one month. You may also complain to the supervisory authority in your country.

10. Children

The service is intended for businesses and is not directed to children under 18.

11. Changes

We may update this policy. The effective date above changes and material updates are announced in the service or by email.

12. Contact

Questions about this policy and data-protection requests: support@anotivo.eu.